As an in-house lawyer, you need to learn how to make clients happy. In the in-house world, clients may include a wide range of individuals within your organization at different levels. Some may be down the hall, and others may be across the globe. But all may need your help from time to time, and keeping clients happy is key to a successful in-house career. Some in-house clients may need help once in a blue moon, while you may interact with others on a daily basis. Regardless of your level of contact, having a unified approach will help you become and stay a valuable asset to your organization and someone people will look to for leadership, guidance and support. Always learn what clients want and don’t forget to learn how to break bad news as that is sometimes part of the role of the in-house counsel!
“Life is complicated, but your relationships with your clients don’t have to be. Following these simple tips will help make clients happy to work with you. If you want to keep a business client happy, don’t waste their time — and try not to make working with you a chore. Here are five tips for communicating with clients, based on decades as a small business owner.”