Jennifer Brandt, co-chair of Cozen O'Connor's Family Law Practice, discusses the ethics of using support staff in a law firm in her article for Lawyernomics by Avvo. Jennifer emphasizes the importance of utilizing support staff to increase efficiency and appropriately leverage billing, but she warns attorneys to not become too reliant on support staff and cross an ethical line. The American Bar Association Model Rules require that lawyers assure that the nonlawyers they supervise conduct themselves in a manner consistent with the lawyers’ professional conduct rules.
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