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Google's free Gmail email service is currently experiencing a worldwide outage which prevents users from logging in, displaying "Something went wrong" errors when they're trying to sign in to their accounts.
The authentication issues which started at 11:30 PT currently affect Google App Engine, Google Cloud Console, Identity Aware Proxy, and Google OAuth 2.0 endpoints as detailed in the Google Cloud Console Incident #19008.
According to user reports and from what BleepingComputer was also able to observe, login attempts are not working even after clearing cookies or switching accounts and computers.
Google also published a new issue on the G Suite Status Dashboard at saying that "We're investigating reports of an issue with Gmail. We will provide more information shortly. The affected users are unable to access Gmail. Users may experience issues signing into all Google services."
The company also updated its Google Cloud Status Dashboard with a new issue at 11:53 PT saying that "We are investigating an issue with authentication to Google App Engine sites, the Google Cloud Console, Identity Aware Proxy, and Google OAuth 2.0 endpoints."
"Our Engineering Team is investigating possible causes. We will provide another status update by Monday, 2019-08-19 12:15 US/Pacific with current details," also adds Google.
According to Google's G Suite Status Dashboard, their engineering team is also "investigating reports of an issue with Admin console," with the affected users not being able to access the Admin console. The status also adds that "users may experience issues signing into all Google services."
Update August 19, 15:22 EDT: Google says in an update issued at 12:18 PT that "Investigation of the authentication issues with Google App Engine, Google Cloud Console, Identity Aware Proxy, and Google OAuth 2.0 endpoints is currently underway by our Engineering Team. We will provide another status update by Monday, 2019-08-19 12:45 US/Pacific with current details."
Also, as a workaround for the current issues:
Some customers have reported success attempting to utilize an incognito window under the Chrome browser to login.
Update August 19, 15:44 EDT: Some users can now log into their Gmail accounts according to a new update to the G Suite Status Dashboard:
Gmail service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are unable to access Gmail.
Users may experience issues signing into all Google services via OAuth or Chrome devices. Users who are already signed in should not be affected.
The Google Cloud engineering team also says that " Error rates are dropping and we're seeing service improvement."
Update August 19, 16:04 EDT: Google says that the vast majority of users should no longer experience any Gmail authentication issues:
The problem with Gmail should be resolved for the vast majority of affected users. We will continue to work towards restoring service for the remaining affected users, but no further updates will be provided on the G Suite Status Dashboard. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.
The Google Cloud Console Incident #19008 was also updated:
The issue with authentication to Google App Engine sites, Google Cloud Console, Identity Aware Proxy, and Google OAuth 2.0 endpoints should be resolved for the majority of customers and we expect a full resolution in the near future.
Update August 19, 16:50 EDT: Google says the authentication issues have been resolved for all users:
The issue with authentication to Google App Engine sites, the Google Cloud Console, Identity Aware Proxy, and Google OAuth 2.0 endpoints has been resolved for all affected customers as of Monday, 2019-08-19 12:30 US/Pacific. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
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