FRONTEO to Provide AI Process Outsourcing Services

Global News

29
Nov
2016

Editor

FRONTEO, Inc., a leading provider of global eDiscovery solutions and big data analysis services utilizing artificial intelligence, has announced that it will start providing AI Process Outsourcing (APO) service, in which FRONTEO’s AI experts and service team will accelerate the introduction and implementation of AI applications for its customers.

This service aims to resolve challenges an organization faces when adopting AI services, eliminate the obstacles during AI’s introduction and realize continued effective usage of FRONTEO’s AI applications.

With such service, the Company aims to help customers who have no previous experience in adopting AI technologies utilize the KIBIT AI engine to improve operational efficiency and resolve challenges when dealing with massive amounts of data. FRONTEO’s AI experts and service team will provide support throughout the entire process, from test analysis, process design to application support after the commencement of the AI operation. This will enable customers to utilize the AI applications effectively without acquiring in-house AI technology experts.

KIBIT, the proprietary AI engine developed by FRONTEO, delivers solutions that allow organizations to effectively utilize their information assets that are not currently actively used. KIBIT can extract useful text-based information converted from documents, emails, internal and external Social Network Service, daily sales reports, and customer inquiries, for organizations to identify potential risks and opportunities.

The APO service consists of the following three stages: AI Analysis (Stage 1), AI Introduction and Operations Planning (Stage 2), and AI Operational Support (Stage 3).  Prices for Stage 1 start at 3 million yen. Prices for Stage 2 and Stage 3 depend on timeframe and scope.

AI Process Outsourcing: Stages and Key Activities

AI AnalysisFRONTEO assesses the customer’s problems and determines whether AI can solve his or her needs, followed by a test analysis.

AI Introduction and Operations PlanningFRONTEO defines the requirements, builds the infrastructure and implements the system installations. The Company also conducts the planning and preparation work for operations.

AI Operational SupportFRONTEO supports the operation by reporting operational status on a regular basis and providing feedback for further improvements.

FRONTEO’s AI experts and the AI service team, who have extensive knowledge and experience in the operations of the KIBIT engine, will provide support and operate the AI system on a daily basis through the AI Process Outsourcing service to handle sophisticated intellectual processes on behalf of its customers.

While more and more businesses are considering engaging AI systems, obstacles to such introductions remain.  Such obstacles include the shortage of AI specialists to handle the AI systems, the lack of knowledge in how to utilize the AI technologies and experience with installation and operations, as well as the high costs associated with such introduction even on a trial basis.

With this new service, FRONTEO is ready to offer an integrated system that will increase opportunities for organizations in Japan to use its AI applications. With FRONTEO’s suite of products, including Lit i View AI Sukedachi Samurai, EMAIL AUDITOR and PATENT EXPLORER, the Company plans to focus on the implementation of such AI applications within a shorter timeframe, depending on its usage or purpose. By providing the AI Process Outsourcing services, FRONTEO also is able to conduct analysis on AI operations that can be used to improve corporate activities. Together with the AI Expert Skill Training Program, FRONTEO now provides the full span of AI related services, covering products, trainings and operations.