Constance Ard

This publication provides practical guidance to applying the basic skills of information professional to enhance services.

Ark Group’s report on Adding Value in Corporate Libraries and Information Services has been specially commissioned to help you tackle these challenges head-on to ensure the continued delivery of the services that are required in a shifting information landscape.

Packed with best-practice tools, guidance and insights from your peers and industry experts this invaluable handbook provides effective solutions that can be implemented immediately to add value and improve services within your… Show more

Ark Group’s report on Adding Value in Corporate Libraries and Information Services has been specially commissioned to help you tackle these challenges head-on to ensure the continued delivery of the services that are required in a shifting information landscape.

Packed with best-practice tools, guidance and insights from your peers and industry experts this invaluable handbook provides effective solutions that can be implemented immediately to add value and improve services within your organisation. Show less

The publication reviews the types of services provided by information professionals within their organizations and the different roles those knowledge workers take on in today's evolving environments.

chapters in Knowledge Management Practice in Organizations: The View from Inside is shown here:
KM practitioners speak from their experience about KM as it is practiced "in real life":

Preface: The Practitioners Speak from Experience - by Ulla de Stricker (Editor)
1. A Context of Challenges - by Ulla de Stricker
2. Knowledge Culture - by Ulla de Stricker
3. Planning for Knowledge Management: Conducting a Knowledge Assessment - by Cynthia Shamel
4. Communities in… Show more

chapters in Knowledge Management Practice in Organizations: The View from Inside is shown here:
KM practitioners speak from their experience about KM as it is practiced "in real life":

Preface: The Practitioners Speak from Experience - by Ulla de Stricker (Editor)
1. A Context of Challenges - by Ulla de Stricker
2. Knowledge Culture - by Ulla de Stricker
3. Planning for Knowledge Management: Conducting a Knowledge Assessment - by Cynthia Shamel
4. Communities in the Workplace - by Connie Crosby
5. Getting Started with Social Media for Knowledge Management - by Connie Crosby
6. Building Smarter Organizations: Culture, Complexity, and Connecting through Enterprise Social Networks -
by Gordon Vala-Webb
7. The Learning Organization - by Deborah Keller
8. Tools for Talking: Conversations are Critical to Knowledge Management - by Karen Huffman
9. Knowledge Management On Demand: Leveraging External Consulting Expertise - by Constance Ard and Ulla
de Stricker
10: Postscript: Leadership in Knowledge Management - Authors' Comments
Summation: The Holistic Approach - by Constance Ard
Show less