Client behavior and expectations have shifted dramatically since the advent of COVID-19. Legal consumers now expect and require a virtual experience — even if they won’t need it for the full scope of the attorney-client relationship. The 5 principles in this guide will help you reformat your client engagement model for an entirely new environment so you can retain more clients and achieve a competitive advantage in the new normal.
Download The New Virtual Client Experience: How Law Firms Must Adapt to learn how to:
- Properly address clients at each point of their involvement with your law firm.
- Appeal to modern legal consumers with a clear value prop and cost certainty
- Offer full transparency into case progress by leveraging modern legal technology
- Harvest insights and behavioral data to proactively improve client satisfaction