How often are we told that the secret to success in today’s fast-paced, digital age is not to work harder, but rather smarter. But what exactly does that mean? Here’s a definition that provides some excellent illustration for those of us in the customer service fields!
While there is no standard definition for “smart” customer service, most people would agree that it is service that is Scalable, Multichannel, Agile, Relevant, and Timely.
Katy Davis
Katy is responsible for supporting LibGig's recruiting department and recruiting for library and information management positions in the legal, federal, media, corporate, and academic sectors.
Latest posts by Katy Davis (see all)
- How to prepare for a phone interview - September 28, 2020
- 6-week strategy to find a job - February 19, 2020
- 2020 job application advice for job seekers - December 19, 2019