The results of Deloitte’s recent global outsourcing survey are rather telling. As a trend, it is picking up steam. The motivating factor, however, is not cost. The emphasis is on value. At LibSource, value is not just a factor, it is our priority and our promise to our customers.
Today, customers are expecting innovative services from their managed service providers, especially since improvements from labor arbitrage and process improvement have largely been achieved. These transformational requirements are facilitated by advancements in technology and corresponding process shifts. Value, rather than cost, is the new watchword, and will likely be measured by how service providers help empower business growth through innovation.